HUBUNGAN RESPONSE TIME PADA TRIASE MERAH DENGAN TINGKAT KEPUASAN KELUARGA PASIEN DI RUANG INSTALASI GAWAT DARURAT (IGD) RSUD dr. ABDUL AZIZ KOTA SINGKAWANG

Abstract

Background: the emergency room is the key for a service in the hospital to provide fast service to patients from arrival to service in a matter of minutes called response time. Response time is the speed in the handling of patients calculated from the patient coming to the handling with a good response time of <5 minutes. A good response time will be a benchmark for a health service in dealing with these patients. Satisfaction in the emergency room related to fast and responsive service is very important for the patient's family because it is a major factor in determining the assessment of the level and speed of service. Purpose of the study: to see the relationship between response time with the level of satisfaction of patients ' families in the emergency room of RSUD dr. Abdul Aziz City Singkawang. Research methods: quantitative research with observational analytic cross-sectional type using accidental sampling and the number of respondents 43. The data were analyzed using the Chi-Square test. Results: the results of the test correlation of response time relationship with the level of patient family satisfaction in the emergency room obtained p-value = 0.047. Then Ho rejected Ha accepted which means there is a relationship between response time and the level of satisfaction of the patient’s families in the emergency room of dr. Abdul Aziz City Singkawang. Conclusion: there is a significant relationship between response time with the level of satisfaction of patients ' families in the emergency room of dr. Abdul Aziz City Singkawang. Keywords: response time, patient family satisfaction